Return Policy

Last updated: June 29, 2026

Eligibility

Items may be eligible for return or exchange when they are unused, unwashed, undamaged, and kept with original packaging, tags, accessories, and order proof. Product condition is checked before a return, exchange, or refund is approved.

Request Window

Please contact support as soon as possible after receiving your order if an item is damaged, incorrect, missing, or unsuitable. Faster reporting helps us verify the issue and arrange the next step.

Non-returnable Items

Opened hygiene-sensitive baby products, used mom-care items, washed clothing, customized products, and final-sale items may not be returnable unless there is a confirmed product issue.

Exchanges

Exchanges depend on stock availability. If the requested size, color, or replacement item is unavailable, we may suggest an alternative product or another suitable solution after reviewing the request.

Refunds

Refunds are processed after inspection and approval. Delivery fees may be non-refundable unless the issue was caused by an incorrect, missing, or defective item from TuntuniBD.

Return Shipping

Return pickup or courier instructions will be shared after support reviews the request. Customers may be responsible for return delivery costs when the return is requested for preference, size choice, or address-related delivery issues.

Start a Return

Call +880 1303-918231 or send details through the Contact Us page with your order number and product photos if available.